Contact Us
Need help? Our support team is ready to assist with questions about your account, account-related issues, technical concerns, or general feedback. Reach out any time for help with deposits, withdrawals, verification, or game access. We offer quick responses through live chat and email, and can guide you through troubleshooting, bonus queries, or payment issues. Response times vary by channel; for most inquiries we reply within a few hours.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply within 2 hours) |
| General enquiries | [email protected] (general enquiries; replies within 48 hours) |
| Affiliate enquiries | [email protected] (affiliate team; Mon-Fri response) |
| Phone | +1 647 519 3821 (voice & SMS; available international) |
| Working hours | 24/7 (live chat; email Mon-Fri 09:00-18:00) |
Email Support
Email is the preferred contact method for detailed requests, account-related issues, or situations that require explanations or documents. Please send your message to [email protected] with a clear subject line, up-to-date contact details, and any relevant attachments. Including concise information and current contact info helps our team process requests faster and avoids unnecessary delays.
Submit your enquiry
Need help with your account, payments or bonuses at 8ty8? Fill in the form below and our support team will get back to you, typically within 24 hours.
Response Time
Our support team typically responds within one business day for standard questions. If your request requires account checks, KYC review, or payment investigation, it may take longer depending on complexity and the documentation needed. We prioritise urgent issues and will keep you updated by email. For faster service, include your account ID and a clear description of the problem.
Feedback
We’d love to hear from you - share feedback, suggestions, or ideas for improving the site. Every message is reviewed carefully by our team and helps shape updates to features, promotions, and usability. Use the feedback form or live chat to tell us what would make your experience better - we read every submission and act on what matters most to players.